Human Resources Management- Group Project-Recruitment & Selection 1. Background Information: The company is Compulearn.com, which designs and distributes computer based training materials to corporate clients. The training materials range from ready to purchase on-line courses to custom made programs tailored to the client's needs. The company is based in Burlington, Ontario. Compulearn.com has been in business for 5 years, with many of the original employees still working for them. The company is planning on expanding into the education sector in the near future and at the present time does not have any direct competitors. The Assistant Manager- Customer Service and Sales has just resigned and a replacement must be found. As the HR Coordinator for Compulearn you are responsible for establishing a recruiting plan. The budget is modest so use recruitment methods that are cost effective and reasonable given the level of the position. PART A-DUE TUES. OCT. 19 BY 11:59PM 2. With reference to the background information and the Job Description, identify 3 recruiting methods (where you would post the job ad) you would use to recruit applicants for this position with the goal of attracting a substantial pool of qualified applicants. Provide a detailed description of each method. Explain clearly your rationale for selecting each method. Your rationale should be based on the background information provided as well as your knowledge of recruiting methods. You may also want to discuss your choice of method in relation to type of job, location of job, qualifications, labour market, or budget. Put your answers in your own words. 3. Utilizing the job description, prepare a job advertisement. Applications should be forwarded to Mrs. Mary Hopes who is the Human Resources Officer for Compulearn.com Grading Criteria: 1. Recruiting methods selected: (3 methods x 6 marks each) (total 18 marks) A detailed description of each recruiting method is provided. Provide specific locations/sites. Rationale clearly illustrates reasons for selecting each method as a means to attract a substantial pool of qualified applicants. Includes 2 pluses and 2 negatives of using this method. Writing free of spelling, grammar mistakes - well written. 2. Job Ad (9 marks) - research job ads to see how they are set up and worded. Clear and concise, easy to read, no typos or spelling mistakes. (2 marks) Creative (1 mark) Uses important information from Job Description but does not copy word for word. (2 marks) The advertisement fulfills the requirements of AIDA. (4 marks) Recruitment Message Checklist: Ad should include the following: a) Job or position title b) Brief and clear description of duties - includes 5 duties c) Statement of Knowledge, Skills and Abilities required for the job includes 3 KSAS d) Working location e) How to apply f) Applicable graphic 3:21 LTE Job Description for Assignment.docx D Job Title: Assistant Manager-Customer Service and Sales Summary of Responsibilities: The Assistant Manager, Customer Service and Sales is responsible for leading, coaching and motivating a team of Customer Service Agents and Sales Representatives in achieving the company's sales targets, customer satisfaction goals and employee satisfaction indexes Essential Duties and Responsibilities: Coordinate with HR Department in recruiting and selecting Customer Service Agents and Sales Representatives Train and motivate Customer Service Agents and Sales Representatives Plan, assign and direct work of Customer Service Agents and Sales Rops Conduct performance appraisals on a yearly basis and develop development plans Address employee complaints and resolve problems Liaise with human resources department regarding employee issues Develop and implement employee recognition and incentive programs Work with Manager to develop sales and promotional programs Communicate goals to the team on a weekly basis Remain knowledgeable about client base by periodically participating in sales and customer service activities Coordinate delivery of product between distribution center and customer as well as design team and customer Effectively handle customer concerns referred by Customer Service Agents Complete month end sales and customer service reports Job Specifications: Education College Diploma or University Degree in Business Required knowledge Knowledge of sales procedures and customer service Basic knowledge of human resources functions Knowledge of computer-based training materials Experience: . Minimum of one year of experience in a customer service environment Experience leading coaching and managing employees in a customer service focused environment Previous sales experience Skills Abilities Advanced MS Office skills Excellent interpersonal, presentation and communication (verbal and written) skills Strong negotiation, conflict resolution and relationship building skills . Abilautomaten 49 Dashboard Calendar To Do Notifications Inbox Human Resources Management- Group Project-Recruitment & Selection 1. Background Information: The company is Compulearn.com, which designs and distributes computer based training materials to corporate clients. The training materials range from ready to purchase on-line courses to custom made programs tailored to the client's needs. The company is based in Burlington, Ontario. Compulearn.com has been in business for 5 years, with many of the original employees still working for them. The company is planning on expanding into the education sector in the near future and at the present time does not have any direct competitors. The Assistant Manager- Customer Service and Sales has just resigned and a replacement must be found. As the HR Coordinator for Compulearn you are responsible for establishing a recruiting plan. The budget is modest so use recruitment methods that are cost effective and reasonable given the level of the position. PART A-DUE TUES. OCT. 19 BY 11:59PM 2. With reference to the background information and the Job Description, identify 3 recruiting methods (where you would post the job ad) you would use to recruit applicants for this position with the goal of attracting a substantial pool of qualified applicants. Provide a detailed description of each method. Explain clearly your rationale for selecting each method. Your rationale should be based on the background information provided as well as your knowledge of recruiting methods. You may also want to discuss your choice of method in relation to type of job, location of job, qualifications, labour market, or budget. Put your answers in your own words. 3. Utilizing the job description, prepare a job advertisement. Applications should be forwarded to Mrs. Mary Hopes who is the Human Resources Officer for Compulearn.com Grading Criteria: 1. Recruiting methods selected: (3 methods x 6 marks each) (total 18 marks) A detailed description of each recruiting method is provided. Provide specific locations/sites. Rationale clearly illustrates reasons for selecting each method as a means to attract a substantial pool of qualified applicants. Includes 2 pluses and 2 negatives of using this method. Writing free of spelling, grammar mistakes - well written. 2. Job Ad (9 marks) - research job ads to see how they are set up and worded. Clear and concise, easy to read, no typos or spelling mistakes. (2 marks) Creative (1 mark) Uses important information from Job Description but does not copy word for word. (2 marks) The advertisement fulfills the requirements of AIDA. (4 marks) Recruitment Message Checklist: Ad should include the following: a) Job or position title b) Brief and clear description of duties - includes 5 duties c) Statement of Knowledge, Skills and Abilities required for the job includes 3 KSAS d) Working location e) How to apply f) Applicable graphic 3:21 LTE Job Description for Assignment.docx D Job Title: Assistant Manager-Customer Service and Sales Summary of Responsibilities: The Assistant Manager, Customer Service and Sales is responsible for leading, coaching and motivating a team of Customer Service Agents and Sales Representatives in achieving the company's sales targets, customer satisfaction goals and employee satisfaction indexes Essential Duties and Responsibilities: Coordinate with HR Department in recruiting and selecting Customer Service Agents and Sales Representatives Train and motivate Customer Service Agents and Sales Representatives Plan, assign and direct work of Customer Service Agents and Sales Rops Conduct performance appraisals on a yearly basis and develop development plans Address employee complaints and resolve problems Liaise with human resources department regarding employee issues Develop and implement employee recognition and incentive programs Work with Manager to develop sales and promotional programs Communicate goals to the team on a weekly basis Remain knowledgeable about client base by periodically participating in sales and customer service activities Coordinate delivery of product between distribution center and customer as well as design team and customer Effectively handle customer concerns referred by Customer Service Agents Complete month end sales and customer service reports Job Specifications: Education College Diploma or University Degree in Business Required knowledge Knowledge of sales procedures and customer service Basic knowledge of human resources functions Knowledge of computer-based training materials Experience: . Minimum of one year of experience in a customer service environment Experience leading coaching and managing employees in a customer service focused environment Previous sales experience Skills Abilities Advanced MS Office skills Excellent interpersonal, presentation and communication (verbal and written) skills Strong negotiation, conflict resolution and relationship building skills . Abilautomaten 49 Dashboard Calendar To Do Notifications Inbox