Human resources management should be able to determine and plan the number of staff needed, but

more importantly the type of skills that would be necessary to perform certain functions and to achieve

the strategic objectives.

Strategic direction becomes important as it is used to develop the human resources management

system$$s impact on the planning of the total workforce, which then impacts the planning of required

human resources and performance management.

As Leaflet$$s HR manager, you understand that planning in your department involves hiring, developing

and retaining staff and that the objective is to develop a workforce that can deliver on the future

employment needs of your company.

Using your understanding of the objectives of human resource planning and the external and internal

factors that impact this process, discuss each of the key three steps of the HR work design and

planning and evaluate their importance in the hiring process and in filling the gaps.