I. (3 marks, one mark for each example) Provide an example of how Salesforce could help Black Diamond with each of the following business analytics methods in marketing and sales. (i) Online analytical processing (OLAP), also known as multi-dimensional analysis (ii) Data mining to identify previously unknown patterns (iii) Data mining to predict trends and behaviours J. (2 marks, one mark for each example) For each of the following two basic components of supply chain management, provide an example of how information systems could be used by Black Diamond to: i) Plan ii) Source