i) An intentional effort to plan, document, implement and distribute an organization business process with the support of information technology is called ______________.

Select one:

a. Business Process Management

b. Business Process Servicing

c. Business Process Consulting

d. Business Process Orientation

ii) Sony is an audio products seller to the whole world. Sony sells their products in almost all countries in the world. Customers of Sony were under the impression that no brand can be equal to Sony in delivering the audio quality. But Yamaha was able to copy the technology of Sony and launched better products in the market. Identify the best suited term that describes this scenario.

Select one:

a. operational effectiveness for Sony

b. competitive advantage for Sony

c. sustainable profit for Sony

d. fast follower problem for Sony