I could really use some help please, if you dont mind helping out I would like to learn this

Which service quality dimension is best reflected when a salesperson demonstrates to the prospect they have a good understanding of the prospect's needs. O a. Empathy O b. Reliability O c. Responsiveness O d. Tangibles Sales professionals are typically evaluated by their sales manager on a subjective basis rather than an objective performance metric. True False In the selling process sequence a prospect comes before a lead. True O False A salesperson understands that the same number of leads they place into their sales funnel will be the same number that comes out of the funnel as customers. Example 100 leads will equal 100 customers. True O False