I. Identify the following Terms: Please include the keyword and contents for the definition explanation and raise example(s) to discuss the term. Please also cite sources when possible. A. Added Value

B. Logistics C. Service Factory

D. Operation Management E. Five Forces

F. System Approach (from reading article) G. E-commerce vs E-service

H. Inductive reasoning I. Mass Service J. Roll-Ups 1. Operation/Operation Management Definition Models

A. Please use the "supply chain" model to discuss the components, functions and considerations (factors) for designing/setting up the Operation Management system in Health Care (please draw the structure of the supply chain model and use a real operation system in health care to explain).

B. Please use the "added value" model in operation management, (such as, Jennifer LeClaie's three types of value-added system, 1999). Please use your own idea/example to explain how these concepts/types of added value can be applied to health care industry 2. What are the characteristics that make service industry different from manufacture industry? Check and explain if health care meets these characteristics to be considered as one of the service industry- Please create a table to compare and discuss (Discuss at least ten differences between Manufacture and Service Operations, don't limit your answer to those four major characteristics of service industry) 3. Discuss which step of System Approach does not exactly fit the use for Service Industry and why? (2%) Please list at least 4 reasons and elaborate them