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Question (1): Answer the following questions: (6 marks) ILOS (AI) Part 1. Explain what you understand by the term "Total Quality Management" in your own words, paying particular attention to the following terms: quality, continuous improvement process. (100 words) (3 marks) Part 2. Choose the correct answer: (3 marks) 1. There are two distinct, but interrelated aspects of quality are: A. Design & Conformance of Design B. Price & Customers C. Suppliers & Partners D. Features & Functionalities 2. In the static model of a process, all of the following are considered input except: A. Materials B. Methods C. Paperwork D. Training Question (2): Answer the following question: (10 marks) ILOS (AI, CI) The EFQM model is an awarded framework which allows organizations to achieve success. You need to discuss in details the following questions by your own words with support of research literature review. a-one objective for the above-mentioned model (100 words) (2 marks) b. The components of the model, and how they contribute in the performance excellence. (minimum 200 words) (5 marks) c- An example of a global corporation that uses the EFQM model and how did they use it? ( 200 words) (3 marks) POSE Peter S Question (3): Answer the following questions: (8 marks) ILOS (D4) Part 1. With reference to what you have learned about typical contents of a mission statement, analyze the following statement so that each component must be stated clearly with evidence from the mission statement below. Business Express Airlines (BEA) is a domestic air carrier dedicated to providing business travelers with air transportation that exceeds their expectations in terms of cost, convenience, and service. To this end, BEA provides air carrier service to and from a steadily increasing number of major hub airports in the United States. Question (4): Read carefully the following, then critically discuss how Deming's 14 points in manufacturing have influenced factory analytics that make factories more productive and reliable in the industry. The answer must be provided with at least 2 points from the14 points of Deming as evidence. (you are allowed to use the internet supported with citations). (6 marks) ILOS (B1, C1) In 1982, Dr. W. Edwards Deming published a revolutionary book titled Out of the Crisis In his book, Deming presented a philosophy of management called the 14 points." These points, became known as Deming's 14 points, and gradually merged into what is known today as Total Quality Management (TOM). The 14 points ushered in a landslide of new tools and techniques for improving manufacturing and reducing costs. Most importantly, the shifting productivity brought about new ways of managerial thinking, which emphasized continuous improvement, process redesign, and Smart Factory analytics. This is seen in some recent success stories