I need this two questions answers Thanks !

4) Develop a brief analysis of the following importance/performance chart. Point out areas of high satisfaction and areas of low satisfaction. Advise Shield University where to focus efforts to improve satisfaction. Advise the university on the most important areas where high satisfaction should be maintained. 5.0 Shield University Student Survey: Importance vs. Performance 4.5 Condition of the buildings Quality of instructors 4.0 Bookstore assistance On-campus activities Advice from Advisors 3.5 Variety of courses Career planning services Tutoring assistance Performance 3.0 Academic reputation Parking 25 Online classes available Dining options 2.0 Dorm availability 1.5 Importance 1.0 1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.05. The following hypothetical cross tabulation example looks at reasons respondents choose a particular submarine sandwich shop. Develop a brief analysis for the company. Include how you would recommend the company choose its marketing message to the overall market versus market segments by gender, age groups, and brand loyalists. Gender Age Brand Loyalist All Respondents Male Female Under 24 25-39 40+ Yes No Price is reasonable. 56% 55% 55% 55% 48% 55% 58% 56% Combo meals offer the best value. 48% 19% 14% 54% 44% 43% 10% 51% Has a location near my home or work. 42% 36% 38% 49% 49% 37% 42% 38% Subs are made fast. 32% 33% 27% 34% 38% 31% 35% 28% Has the freshest ingredients overall 31% 31% 31% 31% 24% 33% 33% 27% Has the freshest meats 30% 25% 27% 37% 40% 28% 28% 32% Has the freshest veggies 29% 28% 28% 30% 35% 26% 35% 21% Has the freshest bread 29% 29% 32% 24% 17% 28% 36% 24% Has the best variety of subs. 24% 21% 22% 28% 34% 22% 25% 23% Has clean shops. 23% 24% 21% 27% 27% 19% 22% 24% Offers fast delivery. 10% 8% 2% 5% 12% 15% 9% 12% Color Key: Top Reason Strong Reason Moderate Reason Low Reason