Question: ICT504 IT Project Management Activity - Week 10 Tech Innovate, a mid-sized technology firm specializing in software development, decided to outsource its IT support services

ICT504 IT Project Management Activity - Week 10 Tech Innovate, a mid-sized technology firm specializing in software development, decided to outsource its IT support services to a third-party provider, IT Assist Solutions, based in another country. IT Assist Solutions was chosen for its competitive pricing, proven track record and ability to provide 24/7 support. The transition to IT Assist Solutions involved migrating Tech Innovate's IT infrastructure support, helpdesk services and network management. A Service Level Agreement (SLA) was established to outline performance expectations. Regular communication channels were established to facilitate collaboration between Tech Innovate's internal teams and IT Assist Solutions

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