Question: Identify a true statement about complaint solicitation. Multiple choice question. It is the most difficult type of research that can be conducted by a service

Identify a true statement about complaint solicitation.
Multiple choice question.
It is the most difficult type of research that can be conducted by a service firm.
Customer complaints need not be stored in order to be used for research.
Customer complaints alone can serve as an adequate source of information for large companies.
It requires rigorous recording of complaints through multiple channels.

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