Question: Identify a true statement about the GAP model. Group of answer choices It defines quality system standards based on the premise that certain generic characteristics
Identify a true statement about the GAP model.
Group of answer choices
It defines quality system standards based on the premise that certain generic characteristics of management practices can be standardized.
Minimizing gaps and will result in low customer satisfaction.
It eliminates causes of defects and errors in manufacturing and service processes by focusing on outputs that are critical to customers.
Failure to understand and minimize gaps presents the risk of losing customer loyalty.
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