Question: Identify an implication of delighting customers. Multiple choice question. Competitors may be unable to cope with the delight strategy employed. Firms may see customer expectations

Identify an implication of delighting customers. Multiple choice question. Competitors may be unable to cope with the delight strategy employed. Firms may see customer expectations as extravagant and unrealistic. Customers may not believe explicit service promises. Customers may not compare service experiences with previous experiences

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