Identify the false statement. O a. Six Sigma can be thought of as a quality improvement approach. b. Companies like 3M and Apple can expect outstanding results if Six Sigma principles were blindly applied in their Research and Development (R&D) departments. c. Using random numbers to 'sample' data from probability distributions in a simulation model is done to account for the variability and uncertainty associated with the future values of the variables that are being predicted. Which statement(s) is (are) true? a. Reduced process cycle time and gains in productivity/efficiency are potential benefits of a successful ERP implementation. O b. Customizing several modules of an ERP system to match the ERP to a firm's way of doing business is usually expensive. c. Pay-roll processing systems and Point of Sale (POS) systems are examples of TPS. d. DSS can be used to solve some appropriate unstructured or semi-structured problem. e. All of the above (i.e., a, b, c and d are true). Identify the false statement. a. The SERVQUAL model can be used to assess customer satisfaction based on service quality gaps. b. For a single-queue, single-server queuing system, the value of lambda () may exceed that of Mu (u). c. In a single-queue, single-server queuing system, if the value of Mu (u) exceeds the value of lambda (x), then no queue will form