Question: Identify the tactic appropriate for dealing with irate or combative customers: Use negative filtering. Politely ask if you have done something to upset the customer

Identify the tactic appropriate for dealing with irate or combative customers:
Use negative filtering.
Politely ask if you have done something to upset the customer and ask for the chance to help them.
Walk away before you say or do something that you will regret.
Mirror the customer's behavior, then start to moderate it.
Identify the tactic appropriate for dealing with irate or combative customers:

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