Question: Identify the tactic appropriate for dealing with irate or combative customers: Walk away before you say or do something that yoj will regret Politely ask

Identify the tactic appropriate for dealing with irate or combative customers:
Walk away before you say or do something that yoj will regret
Politely ask if you have done something to upset the customer and ask for the chance to help them
Mirror the customers behavior, then start to moderate it
Use negative filtering

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