Question: Question 2 3 1 p t s Identify the tactic appropriate for dealing with irate or combative customers: Ask if you have done something to

Question 23
1pts
Identify the tactic appropriate for dealing with irate or combative customers:
Ask if you have done something to upset the customer and ask for the chance to help him/her.
Mirror the customer's behavior, then start to moderate it.
Walk away before you say or do something that you will regret.
Use negative filtering.
Question 23 1pts Identify the tactic appropriate for dealing with irate

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

Q:

Develop a fault tree for events that could lead to release of benzene to the atmosphere for the distillation section designed in problem 9.5. Data from problem 9.5 A distillation column separates...

Q:

Identify the tactic appropriate for dealing with irate or combative customers: Walk away before you say or do something that you will regret. Politely ask if you have done something to upset the...

Q:

Identify the tactic appropriate for dealing with irate or combative customers: Walk away before you say or do something that yoj will regret Politely ask if you have done something to upset the...

Q:

Identify the tactic appropriate for dealing with irate or combative customers: Walk away before you say or do something that you will regret. Politely ask if you have done something to upset the...

Q:

Identify the tactic appropriate for dealing with irate or combative customers: Use negative filtering. Politely ask if you have done something to upset the customer and ask for the chance to help...

Q:

The dividend yield on a stock and the interest rate used to discount the stock's cash flows are both continuously compounded. The dividend yield is less than the interest rate, but both are positive....

Q:

OPERATIONS MANAGEMENT ASSIGNMENT 6 1 Human resources, project management and operations management are all equally vital to a business's success. Each of these focuses on different areas of the...

Q:

The COVER model for Ethical Decision Making Student Materials1 I. INTRODUCTION Imagine you work as a salesperson for a company that sells products that are potentially harmful to children and you are...

Q:

Why Do Employees Vote For a Union? In Unit # 1 we read about and discussed the typical reasons why employees may want to have a Union represent them. According to our text (pages 9-10), "employees...

Q:

Overview: Research is a big part of being a tax practitioner. Researching income and adjustments to income is critical for arriving at the adjusted gross income (AGI). Using Internal Revenue Service...

Q:

I hope you can answer this question and find the reference below the question. Thank you Topic: Conducting personal job interviews using the STAR model 1- Design a two-hour training work plan for 10...

Q:

Construct a natural cubic spline to approximate f (x) = cos x by using the values given by f (x) at x = 0, 0.25, 0.5, 0.75, and 1.0. Integrate the spline over [0, 1], and compare the result to 0. Use...

Q:

Juana Perez is the owner of a successful printing shop. Recently, her business has been increasing, and Juana has been thinking about changing the organization of her business from a proprietorship...

Q:

Which one of the following is a characteristic of a business combination that is properly accounted for using the acquisition method? Group of answer choices Fair value only for items received by the...

Q:

Make a statement of cashflows in good form. X X M Inbox 2,50 x M Logistics : * Course: ST: X|MyDrive- x B Group 2 Pex Course ID: Cth Moodle X C Get HomeX C Photos Screx Interview X + ....