Identify the ten determinants of service quality. Describe five of them in a sentence or two each.

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Identify the ten determinants of service quality. Describe five of them in a sentence or two each. What is the difference between conforming quality and target

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oriented quality?

Related Book For answer-question

Introductory Statistics Exploring The World Through Data

ISBN: 9780321978271

2nd Edition

Authors: Robert Gould, Colleen Ryan

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Posted Date: Jan 16, 2024 03:38 AM

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Identify the ten determinants of service quality. Describe five of them in a sentence or two each.

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According to a model developed by Parasuraman Zeithaml and Berry 1988 there are ten determinants of service quality They are 1 Reliability 2 Responsiv... View the full answer

Introductory Statistics Exploring The World Through Data

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