Identifying the problem is the first step in the goal-setting process. a. False b. True Frederick Taylor advocated which of the following management principles? a. Workers should perform all work, while management should maintain responsibility for the work performed. b. Managers should perform more work that workers, because managers are generally more skilled. c. friendly cooperation between management and workers. d. Workers can be highly productive even if they are randomly selected for a job. The means by which a message moves from source to receiver is called encoding. a. True b. False The Hawthame Studies were initially devised to study a. the effect of noise on employee productivity b. productivity levels of groups versus individuals c the effect of cooperative versus competitive organizational environments on productivity d. the effect of illumination (lighting) levels on employee productivity