Question: If a customer with a decisive behavior pattern uses aggressive body gestures and finger pointing at you, the service provider, a strategy you should use

If a customer with a decisive behavior pattern uses aggressive body gestures and finger pointing at you, the service provider, a strategy you should use in response is to

________

Blank.

Multiple Choice

take a light

-

hearted approach

react in kind

turn the customer over to someone else

not internalize the behavior

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock blur-text-image

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

If a customer with a decisive behavior pattern uses aggressive body gestures and finger pointing at you, the service provider, a strategy you should use in response is to not internalize the behavior...

\f\f\fChapter 2 Service Strategy Learning Objectives After completing this chapter, you should be able to: 1. Formulate a strategic service vision. 2. Describe how a service competes using the three...

MICROSOFT QUESTION 1- WHAT CHALLENGES HAS MICROSOFTS RAPID GROWTH PRESENTED AND HOW HAS THE COMPANY RESPONDED TO THOSE CHALLENGES? QUESTION 2- HOW HAS MICROSOFTS STARTEGY AND GOALS CHANGED IN...

STRATEGY How Companies Become Platform Leaders Under the right circumstances, * companies of any size can grow to become platform leaders. And particular business and technology decisions can help...

Pivotal Role of Customer Relationship Management The term CRM means very different things in different circumstances, a consequence of the rapid evolution and development of this approach to managing...

IF THE READING IS BLURY PLEASE USE YOUR PHONE TO READ IT. SEE THE QUESTIONS DOWN BELOW: QUESTION 1- WHAT CHALLENGES HAS MICROSOFTS RAPID GROWTH PRESENTED AND HOW HAS THE COMPANY RESPONDED TO THOSE...

IF THE READINGS IS TOO BLURRY, please use YOUR PHONE. I WILL POST THE QUESTIONS DOWN BELOW: PLEASE READ THE READING BEFORE ANSWERING THE QUESTIONS! please answer all or the ones you can. QUESTION 2-...

Chapter 9 Performance Management Skills A leader becomes complete only after giving something back. LAURENCE S. LYONS LEARNING OBJECTIVES By the end of this chapter, you will be able to do the...

Go to www.nucor.com. At the top of the frame you will see the heading Our Story. Then click on Chapter 1 Corporate Overview and read the information under this tab and then click on Chapter 2 History...

5-407-753 MARK JEFFERY Air France Internet Marketing: Optimizing Google, Yahoo!, MSN, and Kayak Sponsored Search Rob Griffin, senior vice president and U.S. director of search for Media Contacts, a...

What is meant by the term "double taxation of corporate income"?

Neglecting the weight of the hinged gate, determine the depth h at which the gate will open in Figure P2.5.12. Hinge TTn Figure P2.5.12

Condensed financial data of Pearl Inc. follow. \ table [ [ Pearl Inc. Comparative Balance Sheets December 3 1 ] , [ , 2 0 2 5 , 2 0 2 4 ] , [ Assets ] , [ Cash , $ 2 2 6 , 2 4 0 , $ 1 3 5 , 5 2 0 ] ,...

Rundle Company is considering the addition of a new product to its cosmetics line. The company has three distinctly different options: a skin cream, a bath oil, or a hair coloring gel. Relevant...