Question: If a customer with a decisive behavior pattern uses aggressive body gestures and finger pointing at you, the service provider, a strategy you should use

If a customer with a decisive behavior pattern uses aggressive body gestures and finger pointing at you, the service provider, a strategy you should use in response is to

not internalize the behavior

react in kind

take a light

-

hearted approach

turn the customer over to someone else

If a customer with a decisive behavior pattern uses aggressive body

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