If no$,$ transfer to Marketing Support

$2.$ Does the customer have access to the owner's manual?

If yes, guide them to relevant pages in owner's manual and ask Question $4$

If no$,$ ask Question $3$

$3.$ Is the issue with radio, navigation, or Bluetooth features?

If yes, transfer to Tech Support

If no$,$ recommend dealership visit for further inspection$/$clarification

$4.$ Has the customer's issue been resolved?

If yes, end call

If no$,$ recommend dealership visit for further inspection$/$clarification

Question $5/13$

A customer calls a support line and asks if you can provide the dimensions of a vehicle. He wants to ensure the

vehicle will fit in a parking space.

Based on the procedural guidelines provided, how should you respond?

Transfer him to Tech Support

Ask if he currently owns the vehicle

Guide him to the relevant pages in the owner's manual

Ask if he has access to the owner's manual

Recommend a dealership visit for further inspection$/$clarification