If no$,$ transfer to Marketing Support

$2.$ Does the customer have access to the owner's manual?

If yes, guide them to relevant pages in owner's manual and ask Question $4$

If no$,$ ask Question $3$

$3.$ Is the issue with radio, navigation, or Bluetooth features?

If yes, transfer to Tech Support

If no$,$ recommend dealership visit for further inspection$/$clarification

$4.$ Has the customer's issue been resolved?

If yes, end call

If no$,$ recommend dealership visit for further inspection$/$clarification

Question $8/13$

A customer calls a support line with questions about the audio system in a particular car. He says he isn't sure

whether the system has the features he'd like in order to purchase the car.

Based on the procedural guidelines provided, how should you respond?

Guide him to the relevant pages in the owner's manual

Transfer him to Tech Support

Recommend a dealership visit for further inspection$/$clarification

Transfer him to Marketing Support

Don$$t worry, this won$$t interrupt your assessment

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