If you decide to give a presentation on quality, which topics might you include? Check all that apply.

The tendency for quality improvements to lower costs

The risk that a negative customer experience will go viral

The competitive advantage offered by quality products and services

The positive relationship between quality and productivityWhat can management researchers infer from this study? Check all that apply.

Cognitive skills show the least change in level required between junior$-$level and senior$-$level managers.

If managers want to progress from junior to senior management, they will increase their use of strategic skills at a faster rate than they

acquire cognitive skills.

Having strong interpersonal skills can make up for a lack of business skills.

Junior managers do not use cognitive skills.