Question: If you decide to give a presentation on quality, which topics might you include? Check all that apply. The risk that a negative customer experience

If you decide to give a presentation on quality, which topics might you include? Check all that apply. The risk that a negative customer experience will go viral The tendency for quality improvements to lower costs The competitive advantage offered by quality products and services The positive relationship between quality and productivity

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=+Why were they effective? How could you continue the campaign?

=+Who's your primary audience?

=+What do they need to hear?