Question: If you decide to give a presentation on quality, which topics might you include? Check all that apply. A . The tendency for quality improvements

If you decide to give a presentation on quality, which topics might you include? Check all that apply.
A. The tendency for quality improvements to lower costs
B. The competitive advantage offered by quality products and services
C. The positive relationship between quality and productivity
D. The risk that a negative customer experience will go viral

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