I'm doing a case study on a relevant topic "AGE DISCRIMINATION AT WORKPLACE".

So I need help defining the problem/issue.

Cases have key players, and problems are generally viewed from a particular player's perspective. You need to determine from whose prospective- employee, manager, team, or the organization-you is defining the problem. As in other cases whether you choose the individual or organizational level in this case can make a difference. In this case, you're asked to assume the role of the new CEO

Use details in the case to determine the key problem. Don't assume, infer, or create problems that are not explicitly included in the case itself.

To refine your choice, ask yourself, why is this a problem? Explaining why helps refine and focus your thinking.

Problems are clearly described in terms of a gap between desired & current outcomes; all 3 levels of the framework (individual, group, & organizational) are discussed in the problem definition.