1. in a control chart, control limits are used to:

   	A.	Differentiate between special cause and common cause variation
   	B.	Distinguish specification limits from control limits
   	C.	Separate the vital few from the trivial many
   	D.	Quantify cause-and-effect relationships

1 points

QUESTION 2

1. Voice of Customer is:

   	A.	Internal to the company
   	B.	Can usually be controlled
   	C.	Leads to control limits
   	D.	Related to specification limits

1 points

QUESTION 3

1. Which of the following is NOT part of the DMAIC process

   	A.	Define opportunities
   	B.	Measure Performance
   	C.	Analyze Opportunities
   	D.	Identify value stream

1 points

QUESTION 4

1. In collecting data, conducting a census provides more accurate information than sampling

   	A.	Always
   	B.	Never
   	C.	Not necessarily

1 points

QUESTION 5

1. Which of the following is an objective of process mapping?

   	A.	Document and communicate business processes
   	B.	Re-engineer and improve business processes
   	C.	Both A and B
   	D.	Neither A nor B

1 points

QUESTION 6

1. According to the Pareto Rule, 80% of issues result from 20% of causes:

   True

   False

1 points

QUESTION 7

1. Which of the following statement about DPMO [DPMO=D*1,000,000/ (N*O)] is FALSE?

   	A.	DPMO is Defects per Million Opportunities
   	B.	D stands for the total number of defects counted in the sample
   	C.	N stands for the number of units of product or service or transactions
   	D.	O stands for the number of opportunities per defect

1 points

QUESTION 8

1. A tool to translate customer wants to specific product features and manufacturing processes is:

   	A.	Pareto Chart
   	B.	Cause-and-Effect Matrix
   	C.	Quality Function Deployment
   	D.	Fishbone Diagram

1 points

QUESTION 9

1. Which of the following is INCORRECT when referring to DPMO?

   	A.	D = Defects
   	B.	P = Process
   	C.	M = Million
   	D.	O= Opportunities

1 points

QUESTION 10

1. Which of the following is a reason for pilot testing a solution?

   	A.	Makes sure solution works
   	B.	Sensitizes people to change
   	C.	Both A and B are reasons for pilot testing a solution
   	D.	Neither A nor B is a reason for pilot testing a solution