Question: In a difficult conversation, the first step ( after the personal assessment is complete ) is to articulate an opening directly to the other person

In a difficult conversation, the first step (after the personal assessment is complete) is to articulate an opening directly to the other person in the conflict. An "opening" should include ALL of the following elements, except for _____.
Describe your purposes in having the conversation so that the other person knows what to expect.
Start inside your own story, what you think happened and why.
Invite, offer a conversation, but allow the other person to turn down the invitation if they are not ready.
Make the other person a partner in figuring out the dynamics of the conflict.

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