Question: In Chapter 7, the course will focus on process design and analysis. Describe a situation that you have encountered in which a process was either

In Chapter 7, the course will focus on process

In Chapter 7, the course will focus on process design and analysis. Describe a situation that you have encountered in which a process was either well designed and enhanced your customer experience, or poorly designed and resulted in dissatisfaction. This situation may occur in any business transaction the you encounter from ordering food at Chipotle or registering for class at CSU. Write your initial response in 150-200 words. Your response should be thorough and address all components of the discussion question in detail, include citations of all sources, where needed, according to the APA Style, and demonstrate accurate spelling, grammar, and punctuation

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