In Class Activity - Business Communications "In Class Activity #3- Email "Tone" - 2-Marks INSTRUCTIONS-THIS IS AN INDIVIDUAL ACTIVITY Below is the email sent by Sharon Liu To: customerservice@bigcarcompany.ca From: Sharon.liu@email.com Subject: Disappointed by poor customer service at dealership today Hello, I brought my BigCar sedan into your dealership this moming for an oil change and a tune -up. I had booked an appointment two weeks ago for 9am this moming, but when I arrived the person at the front desk said there was no appointment listed in the computer. This was quite frustrating for me, as I had booked my appointment two weeks ago and had to take the moming off work to bring my car in. However, after ten minutes or so the receptionist said they could squeeze medo I left my keys with him and went to get a coffee. Two hours later, I went to check on my car and found that nobody had even looked at it. The receptionist had clearly forgotten to inform the mechanics that it was there, and they were all working on other vehicles. When I spoke to the receptionist again he said it was next in the queue, and that it would be finished in an hour. An hour and a half later, I checked in the garage again, only to find that my car had still not been worked on. At this point I took my car and left. I am seriously disappointed with the temible customer service I received today. I felt a complete lack of respect from the receptionist, and a complete lack of interest in my needs as a would like to issue a formal complaint about my experience today, and request confirmation in writing BigCar customer. I that my next tune-up will be done on time at the date and time I requested. Regards, Sharon Lu Below is the email sent by Gary Philpot To: Sharon.liu@email.com From: customerservice@bigcarcompany.ca Subject: Re: Disappointed by poor customer service at dealership today Hi Sharon, Ok, I spoke to Joe and he said he told you that there would be a wait, seeing as you didn't have an appointment booked this morning. He said he went into the garage and talked to the mechanics who said they were swamped with cars today-pretty much everyone wants to get their car tuned-up- before-spring, I guess...go figure!-and then he came out to find you but you weren't there. And apparently you didn't leave your cell number so he couldn't call you either. In future it's a good idea to confirm your appointment in case you get the date wrong, or in case it. didn't actually go through in our system (sometimes errors do happen, we're only human!). I can't actually book your next appointment myself as that's not my department, but you can call the dealership directly and book it through them.- At the very least, I hope you got to enjoy the complimentary coffee in our lounge, and maybe you got- to sneak a look at our latest convertible, BigCar Model 9, in the showroom. I BigCar Model 9 is the new call of the wild... will you be there to answer it? Cheers, Gary Philpot, Customer Service Representative, BigCard In Class Activity #-3- Based on your understanding of the concept of Tone, re-write Gary's email to Sharon-Liu --focus on the greeting, the concept of being reader focused ("you view", positivity) while being concise in your business writing To: Sharon.liu@email.com From:+ Subject