Question: In design thinking, the empathy process involves interviewing the user and listening to their experiences and stories. Working from an empathy-driven approach is key to

In design thinking, the empathy process involves interviewing the user and listening to their experiences and stories. Working from an empathy-driven approach is key to understanding the true needs of your customer through interviews. Asking several whys to potential users allows us to learn more about a problem.

What are some potential problems in the interviewing process? How might you overcome these? (at least 150 words)

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