Question: In implementing the control process for our new operation, I first established performance standards, said Karlin. Next, I measured performance. But I ' m

"

In implementing the control process for our new operation, I first established performance standards," said Karlin. "Next, I measured performance. But I

'

m not sure that my measurement of performance is accurate." His boss replied,

"

In measuring performance, you can gather performance data from three sources:

________.

Furthermore, the data need to be timely."

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