1. In process design, four basic process strategies are available. Each of the process, when properly matched to volume and variety, can produce a low cost advantage. Describe, compare and contrast the four basic process strategy on the basis of variety, volume, equipment utilization, and inventory.
2. Good human resource strategies are expensive, difficult to achieve, and hard to sustain. To achieve competitive advantage through human resource, there are three distinct decision areasof human resource strategy (labor planning, job design, and labor standards). Briefly explain each decision areas and support with practical examples.
3. Improvements in quality help firms increase sales and reduce costs, both of which can increase profitability. Discuss the implication and cost of quality. List and explain the seven concept of total quality management.