In relating operations management and the customer benefit package (CBP), which is the correct timing sequence? Select one: a. Customer needs and expectations lead to customer benefit package, which leads to operating system processes. b. Operating system processes lead to customer needs and expectations, which lead to customer benefit package. C. Customer needs and expectations lead to operating system processes, which lead to customer benefit package. d. Customer benefit package leads to customer needs and expectations, which lead to operating system processes Which of the following is NOT true regarding the differences between goods and services? Select one: a. Patents do not protect services. b. Demand for services is easier to forecast. c. Customers participate in many services. d. Services cannot be stored as physical inventory. A customer benefit package (CBP) includes Select one: a. either core or peripheral offerings but not both b. only core offerings c. only peripheral offerings d. both core offerings as well as peripheral offerings