Question: In the context of your chapter reading (Chapter 9 section 1), what approach (or methodology) did RIA use in its project to implement a new

In the context of your chapter reading (Chapter 9
In the context of your chapter reading (Chapter 9 section 1), what approach (or methodology) did RIA use in its project to implement a new insurance management system? Discussion Question Thread 9B: Why didn't RIA attempt to customize its existing system? Given the apparently large investment made by RIA in new software, and given that the Insurastar software which they already had already contained significant functionality that RIA staff were not using, why didn't RIA just investing in customizing (or perhaps we could say configuring) the existing software to better support their business activities? In the context of your chapter reading (Chapter 9 section 1), what approach (or methodology) did RIA use in its project to implement a new insurance management system? Discussion Question Thread 9B: Why didn't RIA attempt to customize its existing system? Given the apparently large investment made by RIA in new software, and given that the Insurastar software which they already had already contained significant functionality that RIA staff were not using, why didn't RIA just investing in customizing (or perhaps we could say configuring) the existing software to better support their business activities

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