In this assignment, you will apply what you have learned and practiced in this course regarding communication, powerful conversations, active listening, body language, and personal interactions to reinterpret a challenging conversation and restate how you may have made that conversation more meaningful. Instructions Consider a recent challenging conversation you had with an employee, peer, supervisor, manager, customer, or vendor. This conversation may have occurred during a meeting, a training session, a coaching situation, with a disgruntled employee, with an unhappy customer, during a performance conversation, or in any other business situation. a.Discuss your challenging conversation: Describe the situation: what was going on, what was the reason for the conversation, who was involved Describe the purpose or intended outcome of the conversation Describe the actual outcome of the conversation. What happened as a result of the conversation? b.To get a more positive outcome, reconstruct the dialogue using the four steps of the following template: Restructuring a Challenging Conversation

Template: Restructuring a Challenging Conversation

The Situation: ___________

Purpose or Objective: _______________

Stage 1: Find out what is going on. (Confirm the purpose or objective of the conversation.)

Stage 2: Determine the facts. (Test thinking to get agreement on the facts.)

Stage 3: Explore the possibilities. (Develop new possibilities.)

Stage 4: Get commitment to a plan of action. (Agree on an action plan for all parties.)