In this assignment, you will use a template to create a Quality Function Deployment $($QFD$)$ to express

relationships between customer wants and design features.

Learning Outcomes

After completing this assignment, you will be able to

$2\mathrm{.}1$ Identify various customers and various stakeholders.

$2\mathrm{.}3$ Apply appropriate tools to determine customer needs and requirements.

Tasks

Part $1$

Complete the QFD template provided.

You are an IT Business Analyst. Your company has decided to offer Auto Insurance Coverage for

customers. You want to gather customer requirements and align those with Functional

Requirements. You wanted to use Quality Function Deployment tool to translate customer needs

into specific design requirements.

You will gather $10$ customer requirements. $5$ are given below, come up with other $5$ from your own

research.

$1.$ Adequate coverage for liability: Customers want auto insurance policies that provide enough

coverage for bodily injury or property damage caused to third parties in the event of an

accident.

$2.$ Comprehensive and collision coverage: Customers want their auto insurance policies to cover

damage to their own vehicle caused by accidents, natural disasters, or theft.

$3.$ Uninsured or underinsured motorist coverage: Customers want coverage in case they are hit by

an uninsured or underinsured driver, or a hit$-$and$-$run driver.

$4.$ Personal injury protection or medical payments coverage: Customers want coverage for

medical expenses, lost wages, and other costs associated with injuries sustained in a car

accident.

$5.$ Deductible options: Customers want to be able to choose their deductible amount to balance