1. In this task you are required to demonstrate emotional intelligence (EI) in relation to at least two different work tasks. Read the three scenarios and explain what you consider to be the emotional cues of your co-workers, how would you respond to the emotional state and what would happen if the emotional state is not assessed and addressed. Your report must be professionally prepared with a title "Emotional states of co-workers and ability to assess emotional cues".

• Use the 3 scenarios to promote development ofemotion intelligence in others on at least one occasion
• Explain your communication and any feedback from the discussion in your report. (Guide: 120+ words).

Scenario 1: Feeling "down"

You are part of a team of 20 employees in a large office environment. You have noticed over the weeks that one of your co-workers who has been previously been very social, very talkative and contributed at meetings become very quiet and distracted. You asked your co-worker if everything was okay as you noticed that there may be something bothering your co-worker. Your co-worker however said everything was fine and not to worry. You are however still worried as you know that usually your co-worker would say "Good Morning" and "Goodbye" to everyone every day. She always had a story to tell and you could hear her laughter during the day. You know that there is something not quite right with your co-worker and are very concerned about her.

Scenario 2: Worry or insecurity

You are a manager at a manufacturing plant. There has been rumours that the business had a change of ownership and the new owners are looking at downsizing which might lead to some staff losing their jobs. Your staff are nervous at the change and the feeling of loss of control has triggered nervousness and insecurity at work. You have noticed that this has led to low staff morale with loss of employee's self-confidence. As you walk around the factory, you notice employees are more interested in discussing the issue then working which in turn has had an impact on productivity.

Scenario 3: Anger

Mary works for a project management company and is part of a large project management team of 20 employees. The project team meets on a weekly basis for a project brief. Due to project timelines, the project manager has informed everyone to be on time for the weekly meetings so that the meetings can finish on time. Mary however is always late to meetings and seems annoyed at having to attend the meetings. At the meetings Mary appears to be excessively critical of other team members, abrupt and dismissive when asked to take on responsibilities. Mary also does not respond to emails and seems cynical and sarcastic about the team being able to meet project deadlines. It almost seems that Mary is trying to sabotage the efforts of the team members.