In this week's discussion, we will be using the forum as if it was a company's website live chat, and each of us will post both a claim and a response. Have fun and invent any details you need to practice these tasks, but make sure to do your best to apply the techniques and guidelines in the readings. 1. Write a post that is a claim instant message (IM) or chat. Complain about a product, service, etc. you've been dissatisfied with (or invent something) and request an adjustment. Be brief (about 50-100 words), but make every word count. Find summarized tips on writing a claim at the bottom of page 145 in your textbook, and in Module 5. 2. Then find another student's complaint, and write a second post responding to their claim. Again, keep your instant message response brief, and make every word count. Find pointers on responding to a claim at the bottom of pages 149 and 151 in your textbook, and in Module 5. ** Make sure your post has an informative, concise subject line for your message as its title