In your capacity as a supervisor in a mid-size community hospital you oversee a group of some 12 people who are about equally divided between technicians and support personnel. Most of these employees are mobile throughout the institution; the majority of them have regular contact with patients and visitors and they are continually asked questions about patient status. Outline a policy for your department that provides guidance for your employees in responding to questions. Keep in mind the need to be as genuinely helpful as possible while observing patient privacy and confidentiality