Question: In your own wards, define customer service (cite the source for paraphrasing). What are the key factors - what determines exceptional customer service, acceptable customer

In your own wards, define customer service (cite the source for paraphrasing). What are the key factors - what determines exceptional customer service, acceptable customer service, and poor customer service? How does customer behavior impact the level of service provided? Should level of service be dependent on customer behavior?

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