Question: In your own words, explain what customer relationship means (do not copy from any web or other resource please). Now, I would like you to

  1. In your own words, explain what customer relationship means (do not copy from any web or other resource please).
  2. Now, I would like you to consider a brand that you regularly use. How does this brand build a good relationship with you, as a customer? Explain, using topics and/or concepts from our textbook.

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