In-Class Exercise:Divide the class into two groups: One group will represent the managers while the other will represent employees. The common task between groups willbe to plan a daycare facility at the company. For 10 minutes, both groups brainstorm answers to the following questions, based on what they managers and employees might think: How will the daycare be funded ? What is a fair cost ? Who will be eligible to participate ?Will there be a limit to the number of children that can be enrolled ? Who will decide and how? What hours willthe daycare be open ? Will people be allowed to visit their childrenduring the workday? What are liability issues ? Compare and contrast the answers, giving a few minutes for both sides to discuss any differences in the answers.

Positive emphasis:

How can you create positive emphasis ?

Each group role play a situation in which positive emphasis my backfire and strategies to meet the audience's need.