InnoTech Software Solutions $($ISS$),$ is medium size technology company located in the Yaletown District of

Vancouver, Canada. The firm has $79$ staff in total. The Software Design and Development Team $($SDD$)$ has

$42$ team members located on the $2$nd floor of a converted warehouse space, while the User Acceptance

Team $($UAT$)$ has $36$ members located on the $3$rd floor of the same building. Both teams work closely

together developing video game software for the Microsoft X$-$Box and Sony PlayStation platforms. Their

popular game franchise $$Clown$-$Hunt$$ has proven popular with the gaming community. Over $17$ years

the firm has been able to introduce a continuous string of highly successful releases to the Franchise that

has kept pace with continually evolving technologies, and the changing demands of the consumer market.

The firm hopes to release its first game on the Apple App store next year, to capitalize on the lucrative

gaming community that uses I$-$Pad$$s and I$-$phones.

On the surface at least, the interactions between the SDD team, and the UAT teams seem cordial. Both

teams collaborate extensively on the software solutions created by InnoTech.

On the $2$nd floor the atmosphere is very strict. Bryan Trottier is the Senior Manager of Development and

Design. Informal discussion is not encouraged, staff are expected to work hard and to follow Bryan$$s strict

directions. Bryan has been with the company from the beginning and worked his way up as he likes to

describe it: $$through the ranks$.$ He often reminds his staff $$ there isn$$t a job here I haven$$t done$.$ He

spends much of his day in his office, reviewing spreadsheets and activity reports. He is a self$-$described

$$productivity guru$,$ and as he puts it $$I want to squeeze every drop of effort out of my team, sometimes I

have to crack the whip to get things done, but hey $$I don$$t hear anyone complaining at bonus time$.$

Trottier$$s direct boss is Emma Watson. Emma describes Bryan as $$old school$.$ He is very organized and

methodical in his approach and often his team exceeds their targets. Emma was hired as the VP of

Operations about $3$ years ago. She was recruited from a rival software company after making a meteoric

rise to a senior leadership position in that organization. She graduated from Stanford University in

California $7$ years ago, with a Master$$s Degree in Human Computer Interaction $($HCI$).$ Emma has heard

that some of Bryan$$s staff feel he is too controlling, and often gives very detailed instructions on routine

tasks to even the most senior members of his team.

The atmosphere on the $3$rd floor is warm and informal. There is a lot of joking around and chatter, often

centered in the lunchroom where everyone seems to congregate at various times throughout the day. At

any given time, there is always at least $3$ team members in the lunchroom chatting about something or

other. At formal coffee breaks and at lunchtime the room is full, with everyone playing a variety of card

games. Often there are tournaments that last several weeks with trophies and prizes provided by the

Senior Manager of User Acceptance, Ken Dryden.

Ken has a very informal approach and style, and prefers that everyone in the office call him $$Kenny$.$ Ken

describes himself as $$your typical people person$.$ He spends most of his day wandering around the office

and striking up conversations with staff members on just about anything. Often it is not work related.

Ken has a strong software development background, having joined InnoTech $5$ years earlier after

departing Cobra Games, an industry leader responsible for the popular Scottish role play game

$$BraveHeart$$ The Hunt for Nessy$.$

Although InnoTech$$s business metrics continue to be successful, there have been some recent decline in

overall product sales, and in meeting product delivery deadlines. Emma is concerned with these trends.

Although staff turnover has been increasing lately $($another cause for concern$),$ the working relationship

between the two teams under her watch appears strong despite Bryan and Ken having quite different

leadership styles. There appears to be some tension though between Bryan and Ken due to their

contrasting leadership styles.

Emma wants to move towards a more consistent approach towards how the business is run in the hopes

of reversing the distuPrepare a flow chart showing the future cause and effect relationships.

$$ List all the reasons which justify the decision to select a certain set of alternatives to solve the

identified problems.

$$ Review the decision and evaluate it in terms of what will be the cause and effects and how these

will impact and improve the situation.

$$ Provide a rationale and reasons for your choice of action. Provide a clear picture of what you

expect to solve and what the outcomes might be$.$

$$ Make reference to related theories and concepts from organizational behavior and management

to provide credibility for your positionrbing trends.