INSTRUCTION : YOU ARE TAKING CALLS FOR A HELP DESK. READ THE $2$ SCENARIOS PROVIDES BELOW.

$$ A customer brings you her window $7$ computer and tells you after the Windows logo shows upon startup, the screen goes blamk and then nothing else appears on the display.

$$ Your father calls you one day, asking for help with his laptop computer. He tells you that his computer keeps rebooting itself intemittently $.$ This happens about every $5$ to $10$ minutes.

Use the KBA Templates below to create a template for both scenarios.

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