Instruction: you are taking calls for a help desk. Read the $2$ scenarios provided below.

$$ A customer brings you her laptop computer and tells you that it will not connect to any Wi$-$Fi networks. She tells you that it was working yesterday, and that she was on the web updating her Facebook page and then downloading a coupon$-$shopping program. Now she cannot connect to the internet.

$$ A friend asks you to look at his laptop computer. He tells you that anytime the screen is moved, the image on the screen flickers and then goes blank. He also says that when he is on the world wide web, random webpages open without his authorization. when he tries to close them, more of these pages open up$.$

Read the temple instruction for each item in the template. In a new word document, create $1$ knowledge Based assignment for EACH scenario, following the template instructions. you will be creating $2$ KBAs in the same Word document.

knowledge Base Article

Datw created:

Author:

Date last uploaded:

Article number: This section will be completed when the article is reviewed.

Title: This will be a unique name of

Symptoms:

Applies to:

Keywords:

Resolution: This section will be used dor the resolution if one exists. The resolution should be written in steps that are numbered. The article should also include several screen shots to assist the user of the document in resolving the issue.