you are taking calls for a help desk. Read the $2$ scenarios provided below.

$$A customer bring you her brand$-$new Window $7$ tablet and says that the system is slow when using the internet $,$ and she is having trouble opening more than one webpage at a time.

$$John$,$ a friend from work, hears that you are studying information technology, and wants to know if you can look at his desktop computer. You tell him that you will meet him at his home after work. When you arrive, John shows you to his computer. You press the power button and the computer does not start up$.$ You look to see if the computer is plugged in$,$ and it is$.$ John tells you that his computer stopped running during an electrical storm last summer, and he had not been able to turn it on since.

CREATE A KBS FOR BOTH SCENARIOS USING THE KBS TEMPLATE BELOW $.$

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