Instructions

Answer the questions and create the business process diagrams below. Create the business process in LucidCharts illustrating the functionality of the process from start to finish.(lucidchart.com)

When finished, convert the LucidChart diagram into a PDF and upload it on Canvas. Each process diagram will be its own PDF file. Upload the responses to the questions below as a separate PDF. You can upload multiple PDF files onto Canvas.

Exercises

a) G-mail allows users to send and receive email. Senders write notes and send it to the recipients email address. The G-mail email server receives the note from the sender and transmits the note to the recipient. The recipient can either reply or choose not to reply to the sender. If the recipient chooses not to reply, the email is marked as read in the G-mail server, but if the recipient chooses to reply, the G-mail servers mark it as read and replied. If the recipient replies and sends the email, G-mail will then send the reply back to the original sender.

b) Exchange-O-Gram is an app that allows users to post pictures, make friends, and have their friends like and comment on their pictures. All of this functionality is handled through the app. Users must first register for an account with Exchange-O-Gram before theyre allowed to either post pictures or make friend requests. Users are then able to like their friends pictures and leave comments. Hints: Make this simple for yourself and only diagram from the users point of view (i.e., just one swim lane is needed). No need to use official BPMN icons but do describe each event and decision being diagramed.

c) DoorDash allows a user to have food delivered. The user logs onto the DoorDash app, selects a restaurant to order from, and places their food order. DoorDashs servers logs the order and routes it both the restaurant and to a delivery driver. The food is prepared by the restaurant and when it is ready will send a message to the driver. The driver receives the message and drives over to the restaurant. The driver then picks up the restaurant and marks the order as picked up in the app. The user receives a notification that the order is en-route. When the driver reaches the destination, they contact the user that they are at the destination. The user picks up the order. The driver finally marks the order as delivered in the app.

d) Youre creating a patient journey from being diagnosed for an illness to being treated by one of the drugs your company makes. A patient feels ill and goes to a Primary Care Physician (PCP). The PCP will run a few lab tests on the patient and either refer them to a Specialist Physician (SP) or prescribe medication. If the patient takes the medication but still feels ill, the patient will then go back to the PCP. If the patient feels better then the patient goes not go back to the physician. If the patient goes to the SP, the SP will run lab tests and prescribe the patient with a medication. The patient takes the medication and either is healed or goes back to the SP. The SP will prescribe the patient the same medication or a new medication. The patient is either healed or goes back to the SP.

e) What do you think is Uber/Lyfts competitive advantage? Based on the Porter 5 Forces, is the competitive advantage an example of a strong force or weak force? Write a sentence as to why you think its a strong or weak force for all 5 of the forces.

f) What do you think is Amazon Primes competitive advantage? Based on the Porter 5 Forces, is the competitive advantage an example of a strong force or weak force? Write a sentence as to why you think its a strong or weak force for all 5 of the forces.