Instructions, Part Two Step 1: Create a Cause and Effect or Fishbone Dagram using at least 4 Mis to help you find the root cause for 1. Why the oil change at a car dealership was inadequate Of 2. A customer was not happy with the haircutstyle they just received Step 2: You must have at least 2 causes for each of the 4 Ms selected Reler to Week 6 for more information Formatting Requirements for the Paper Submission ASSIGNMENT 3 TOTAL QUALITY ASSIGNMENT TOOLS ACCORING TO THIS LIST WE'LL MAKE THE FLOWCHART: ACTIVITY Place the jack beneath the vehicle Lift the vehicle to get to the oil filter Examine the filter for leaks by opening it Get rid of the old oil filter Ensure the area is clean Remove any extra oil Drain plug is to be replaced or changed Apply a small amount of oil on the new filter and place it carefully connect and attach the new filter Open the screw on the top of the filter Measure the amount of filter oil that needs to be filled Place the oil in a separate container Allow time for the oil to settle Examine the oil level and look for any leaks Close the lid and the bonnet Remove the jack and lower the vehicle DURATION 2 min 5 min 2 min 5 min 5 min 2 min 1 min 3 min 3 min 1 min 2 min 2 min 5-10 min 5 min 1 min 5 min 9 10 11 12 Flow chart of the activities to be done : start place the jack beneath the vehicle lift the filter to get the oil filter examine the filter for leaks by opening it 32 get rid of old oil filter ensure the area is clean remove any extra oil drain plug is to be replaced or changed 32 appply a small amount of oil on the new filter and place it carefully connect and attach the new filter open the screw on the top of filter measures the amout of filter oil that needs to be filled place the oil in a separate container allow time for oil to settle examine the oil level and look for any leaks close the lid and the bonnet 35 remove the jack and lower the vehicle 13 14 15 16 17 18 TABLE FOR THE VALUE ADDED TIME FOR OIL CHANGE PROCESS ACTIVITY DURATION 2 Place the jack beneath the vehicle Lift the vehicle to get to the oil filter Examine the filter for leaks by opening it 5 Get rid of the old oil filter Ensure the area is clean Remove any extra oil Drain plug is to be replaced or changed Apply a small amount of oil on the new filter and place it carefully connect and attach the new filter 3 Open the screw on the top of the filter 1 2 Measure the amount of filter oil that needs to be filled Place the oil in a separate container 2 2 Allow time for the oil to settle 5-10 5 Examine the oil level and look for any leaks 5 2 Close the lid and the bonnet 1 1 Remove the jack and lower the vehicle 5 3 TOTAL 49 31 As a result the increased value time is only 31minutes. Given that there is still time for change, we must use the fishbone diagram to identify the source of the problem. 5 255213 122 12 VALUDE ADDED TIME 2 2 2 2 2 2 1 112 2 Instructions, Part Two Step 1: Create a Cause and Effect or Fishbone Diagram using at least 4 M's to help you find the root cause for: 1. Why the oil change at a car dealership was inadequate, OR 2. A customer was not happy with the haircut/style they just received Step 2: You must have at least 2 causes for each of the 4 M's selected. Refer to Week 6 for more information