Insurance Claim Process Improvement Project is the topic.

Problem: Employees are finding it difficult to handle large number of claim requests

Solution: Training Program for employees using methods like gamification, simulation training, by using resources, software, etc.

Metrics are Reducing the number of open number of existing claims and the percentage of skills applied by the employees obtained from the training program

SMART Objective is to increase the percentage of skills applied by the employees as obtained from the training program by 40% within 6 months.

Please advice me the stakeholders, only the relevant parties to process improvement project, current state context diagram, current state requirements traceability matrix with non-functional and functional requirements, future state context diagram, and future state requirements traceability matrix with non-functional and functional requirements.