Insurance Claim Process Improvement Project is the topic. Problem: Employees are finding it difficult to handle large
Question:
Insurance Claim Process Improvement Project is the topic.
Problem: Employees are finding it difficult to handle large number of claim requests
Solution: Training Program for employees using methods like gamification, simulation training, by using resources, software, etc.
Metrics are Reducing the number of open number of existing claims and the percentage of skills applied by the employees obtained from the training program
SMART Objective is to increase the percentage of skills applied by the employees as obtained from the training program by 40% within 6 months.
Please advice me the stakeholders, only the relevant parties to process improvement project, current state context diagram, current state requirements traceability matrix with non-functional and functional requirements, future state context diagram, and future state requirements traceability matrix with non-functional and functional requirements.
International Marketing And Export Management
ISBN: 9781292016924
8th Edition
Authors: Gerald Albaum , Alexander Josiassen , Edwin Duerr